BaaS – Why is it a Good Option for your Business?

Blog Post by Emils Kragis, Business Development Officer at PayPugs Just a few years ago, people had to go to a bank, talk to a person and wait days, or even weeks, for a hopefully positive response. Today, most of the business is shifting towards the digital environment and customers are able to access their […]

Customer Service according to PayPugs: an interactive conversation you can’t afford to miss

Johannesburg, 04 March 2021: The distance between companies and clients seem to be getting bigger and the risk of delivering poor quality customer experience grows. The innovative team at PayPugs, the new payment service designed to make payments simpler, faster and more secure than ever before, promises customers a truly personal approach. But why is the customer […]

EMPATHIC TECHNOLOGY – HOW DATA AND AUTOMATION ARE MADE HUMAN

Customer experience (CX) is a key focus for firms’ marketing and product functions, but it is inherently challenging to track and map customer behaviour across user interfaces and through the choices those interfaces present. For firms seeking to achieve greater synchronicity between clients and service providers, new emerging technologies offer solutions, but managing the change […]